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Privacy Policy

PRIVACY POLICY

Privacy Policy of the website www.f5p.gr

This Privacy Policy describes how F5P (hereinafter "we," "us," "F5P") collects, uses, and protects your personal data, in compliance with the General Data Protection Regulation (GDPR) and applicable law.

Contact information of the data controller and data protection officer

The data controller for the purposes of this Privacy Policy is:

F5P
Agiou Dimitriou, 4D
145 69 - Anixi - Attica
Phone: +30 2108141997

For issues related to the protection of your personal data, you can contact our data protection officer at the following email address: info@f5p.gr.

What personal data we collect

During your interaction with the website www.f5p.gr, we may collect the following personal data:

  • Identity information: Name, surname, username (if you create an account).
  • Contact information: Email address, home address, phone number.
  • Payment details: Information about your transaction, such as credit/debit card number (which is sent directly to the payment service provider).
  • Delivery details: Shipping address, billing details.
  • Browsing data: IP address, device and browser information, website usage data.
  • Account and login details: Username and password for your account on www.f5p.gr.
  • Transaction details: Order and payment history.

Purposes of processing and legal grounds

We collect and process your personal data for the following purposes:

  1. Contract execution: For the fulfillment of orders, shipping of products, and payment processing (legal basis: Article 6(1)(b) GDPR).
  2. Communication: To respond to your inquiries and provide customer support (legal basis: Article 6(1)(a) GDPR with your consent).
  3. Marketing: To send newsletters or promotional material, with your consent (legal basis: Article 6(1)(a) GDPR).
  4. Compliance with legal obligations: To fulfill tax and accounting obligations (legal basis: Article 6(1)(c) GDPR).
  5. Website improvement: To optimize the user experience, analyze statistical data, and monitor website traffic (legal basis: Article 6(1)(f) GDPR, for our legitimate interests).

How we collect your data

Your data is collected in the following ways:

  • When you place an order, sign up for the newsletter, or contact us via the contact form.
  • Through cookies that are stored on your device during your browsing on www.f5p.gr.
  • When you create or update your account information.

Use of Cookies

The website www.f5p.gr uses cookies and similar technologies to collect information and improve the visitor experience. Cookies are small text files that are stored on your device when you visit our website. We use the following types of cookies:

  1. Strictly necessary cookies: Without these cookies, the website cannot function properly. They are used to enable navigation on the website and to use functions such as the shopping cart or login to your account. These cookies do not store personal information.

  2. Performance cookies: These cookies collect information about how visitors use our website (e.g., which pages they visit most often) and help us improve the functionality of the website. The information collected is anonymous.

  3. Functionality cookies: These cookies remember your preferences (such as language or region) and enhance your experience on the website. The information collected by these cookies is anonymous and does not track your activity on other websites.

  4. Targeting/advertising cookies: These cookies are used to display ads that are more relevant to your interests. They also limit the number of times you see an ad and help measure the effectiveness of an advertising campaign.

Managing Cookies

You can control and manage cookies through your browser settings. However, if you disable or delete certain cookies, some features of the website may not be available or may not function properly.

IP Addresses and URLs

An IP address is a unique identifier used by certain electronic devices to identify and communicate with each other on the internet. When you visit our website, we may view the IP address of the device used to connect to the internet. We use this information to determine the general geographical location of the device and to understand from which regions the visitors of our website are coming. This information helps us to improve your browsing experience by adjusting the website to suit the geographical preferences of our visitors.

The URL (Uniform Resource Locator) is a unique identifier or address for each resource on the internet. Essentially, it is the address of the web page you visit. We use this information to see which web pages are visited and how users navigate through our website.

How long we retain your data

Your personal data is retained only for as long as necessary for the purposes for which it was collected. Specifically:

  • Order data: Retained for at least 5 years to comply with tax and accounting obligations.
  • Marketing data: Retained until you revoke your consent.
  • Account data: Retained as long as you have an active account on our website.

After these periods, the data is either deleted or anonymized.

Cooperation with third parties

Your personal data may be shared with trusted third-party partners to perform our services, such as:

  • Payment service providers: For the secure processing of your payments.
  • Courier companies: For the delivery of products purchased from our website.
  • Hosting service providers: For storing data on our website.
  • Advertising agencies and analytics service providers: For performing statistical analysis and promoting our products.

Your data is shared only within the European Economic Area (EEA) or in countries that provide an adequate level of data protection.

Complaints management

If you have any questions or concerns regarding the processing of your personal data, you have the right to file a complaint. You can contact us via email at info@f5p.gr. Additionally, if you are not satisfied with the response you receive, you can file a complaint with the Hellenic Data Protection Authority.

Security measures

F5P implements appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, loss, or destruction. These measures include:

  • Data encryption: We use SSL/TLS encryption to transmit your personal data over the internet.
  • Restricted access: Your personal data is accessible only to authorized personnel who are trained in data management and protection.
  • Regular security reviews: We conduct regular assessments of our security measures to ensure their effectiveness.

Your rights

Under the GDPR, you have the following rights:

  1. Right of access: To request information about the data we hold about you.
  2. Right of rectification: To request the correction of any inaccurate personal data.
  3. Right to erasure: To request the deletion of your data, under certain conditions.
  4. Right to restrict processing: To restrict the processing of your data in specific situations.
  5. Right to data portability: To receive your data in a structured format.
  6. Right to withdraw consent: To withdraw your consent at any time.

To exercise your rights, you can contact us at the following email address: info@f5p.gr.

Changes to the Privacy Policy

This Privacy Policy may be amended from time to time to reflect any changes in legal requirements or our services. We recommend that you regularly check this page for updates.